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Frequently Asked Questions
Please read our FAQ before sending us a message.
Our mailing address is:
UNIT 8L VICTORIA INDUSTRIAL ESTATE VICTORIA RD W HEBBURN NE31 1UB UK
If you paid with Credit Card, please accommodate a couple of business days for us to validate your payment, as this is an OFFLINE method. (Online credit card processing is NOT a stable/consistent option in our particular industry). Once your card has been charged, your order will update from “on-hold” to “processing” immediately, in preparation for shipping. Once your order has shipped, it will be marked “complete”.
Check out our forum HERE for an awesome resource on cycles / stacking etc. Many knowledgeable members can help you get sorted fast! This being said, WE CANNOT REPLY to any requests for product use advice on this page / form.
If you haven’t received an update email, we might not have shipped it yet, or the email may have skipped your inbox folder (gmail users especially – check the “updates” tab!!)
In any case, you may check your order status in your account section HERE. Tracking numbers will also be viewable here once orders have shipped.
Please check the individual product pages for ETAs. If an item is out of stock or on backorder (with NO ETA), we can’t guarantee the ETA because the product has not yet been sent by our raw supplier. If we DO have an ETA, we WILL list it on the product page.
Of the 140+ countries we ship to, each has different regulations on what can be brought in from the outside. Your package may be seized if it does not comply with import regulations, or it may be seized if it’s 100% legal, but you live in a country with a high rate of corruption in the customs department. PLEASE DO YOUR RESEARCH BEFORE ORDERING! We do our best to package discreetly / declare ‘reasonable value’, however this does not guarantee 100% delivery rates. Please note: Enhanced Athlete does NOT CHARGE COD. Any fees due on delivery are import/duty from your country’s customs department. The delivery courier (DHL etc) imports the package on your behalf, and if fees are due will ask to collect on delivery. IN SOME CASES, YOU MAY ATTEMPT TO CLEAR THE PACKAGE YOURSELF AT CUSTOMS (contact the courier beforehand), BUT THIS IS NOT ADVISED as it will definitely bring unwanted scrutiny to your process.
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